Question 1

What do I need before we start?

Accepted Answer

An idea of the job you want done, a channel (a WhatsApp number, a Telegram account, an email address, or a Slack workspace), and an API key from your model provider. We help you get each one during setup.

Question 2

What will it cost?

Accepted Answer

Managed plans are public: Starter $79, Pro $149, and Scale $299 per month, plus a one-time onboarding of $199 (Scale $399). A Workflow Audit is $490 and is credited against a build. Custom agents, integrations, and agent-ready product work are quoted per project after the audit.

Question 3

Which platforms and channels do you run?

Accepted Answer

OpenClaw, Hermes, and n8n, on WhatsApp, Telegram, Email, and Slack. Email is available with Hermes and n8n. We deliberately keep to these four channels so each one is well maintained.

Question 4

Do I need a separate WhatsApp number?

Accepted Answer

We recommend one: the agent links to WhatsApp as a device on that number. Your own number works too, in self-chat mode with allowlisted senders only, but WhatsApp can restrict a personal number that automates heavily.

Question 5

Where does my agent run, and who owns the server?

Accepted Answer

On a VPS in our Hetzner account — US East or EU, your choice — hardened and monitored by us. On Scale you can use your own Hetzner account. Either way your configuration is yours and exportable.

Question 6

Who owns the API keys and the model bill?

Accepted Answer

You do. Anthropic, OpenAI, OpenRouter, or Nous Portal credentials stay in your accounts and model usage is billed directly to you. We never take custody of Claude Pro or Max OAuth tokens.

Question 7

How do you secure a managed agent?

Accepted Answer

Restricted network exposure, strong agent authentication, least-privilege access, vetted skills, backups, automated monitoring with alerts, and critical security patches within 48 hours on Pro or 24 hours on Scale.

Question 8

How soon will my agent be live?

Accepted Answer

Within 5 business days after we receive your access details — usually sooner. Custom builds and integrations get a timeline after the audit.

Question 9

Can I cancel?

Accepted Answer

Yes. Plans are month to month and stop at the end of the billing period. The one-time onboarding is not refundable. You receive an export of your configuration within 5 business days.

Question 10

Can you work with our current tools?

Accepted Answer

That is the default for projects. We assess the APIs, data, identity model, and operational constraints of the systems you already use before recommending any replacement.

Question 11

What happens when the agent is uncertain?

Accepted Answer

We define escalation and approval points during setup or design. High-impact actions stay behind human confirmation, and uncertain cases are handed back instead of guessed.

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